By making a booking, the first named person on the booking (“the Lead Name”) agrees on behalf of all person detailed on the booking that;
The person who signs the booking form or completes the online booking will be the “lead name” for the purposes of the booking. The lead name must be 18 years of age or older at the time of booking. The lead name is responsible for payment of the total booking price and agrees that they are entirely responsible for entering details correctly on the Online Booking Form on the website.
The only language available for the conclusion of a contract online is English.
A booking is made with us when a) you tell us that you would like to accept our quotations; and b) you pay us in full for the booking unless otherwise agreed; and c) we issue you with a booking confirmation.
We reserve the right to return your booking money and decline to issue a confirmation at our absolute discretion. If you are heavily intoxicated when you reach the venue you will not, under any circumstances, be allowed to play the game and you will not receive a refund.
When booking the different rooms please make sure you have read and understood the descriptions of the rooms and what they might entail. We accept no responsibility for people who are unable to participate due to the nature/theme/physical demand of a room once a booking has been made.
Please make sure you have read all room details for the experience you are booking.
The price of a game is as stated on the website. Full payment is required at the time of booking, and only one type of discount or offer can be used on a single booking. If any offer is deemed misused then the offer applied to your order will be removed and payment of balance will be due. Failure to pay the balance may result in booking cancellation.
Each attendee will be instructed before their event by one of the employees of the company. After learning the rules of the event, each attendee will participate in the event at their own risk. The company is not liable for any (personal or equipment) damages caused by not following the rules described before the event.
We have a very strict drink/drugs policy, if you arrive either drunk or high we reserve the right to refuse entry to the experience without refund. This is for your own safety as well as other guests and our staff. Any abuse either physical or verbal towards our staff will result in the police being called and your group being banned from any future experiences at The Escaporium.
Drinks and food may not be brought into the event and into the room unless otherwise specified.
To be admitted you must confirm the full name of the lead name and might be asked to confirm phone number and email address the booking confirmation was sent to.
We allow persons aged 6+ to join in as part of a team. All teams must consist of at least one person over the age of 18 at the time of booking. Furthermore, the lead name on the booking confirms that they shall accept full responsibility for the welfare of all those members of their group who are aged under 18.
No exceptions will be made with regards to having teams comprised only of minors and adult participants accompanying any teams which contain youngsters are chargeable at the standard rate and included in the maximum per room.
We can arrange a member of staff to assist a group under 18 but there will be a charge for this and is subject to availability. This would need to be booked over the phone or in person. Please contact us for other options.
We do allow younger members to join your team at your own discretion and if you contact us. All children ages 3 and under will not be charged for but you must seek permission first. All children pay the same price as an adult. An adult choice must be selected when booking unless a child option is available. However this price remains the same for both.
If you wish to change any part of your booking arrangements after our confirmation of booking has been received, you must inform us no later than 48 hours before your booking. This should be done by the Lead Name. No changes to bookings will be accepted within 48 hours of the game booked and will result in the loss of all money paid. We will make every effort to change bookings when change requests are given with more than 48 hours notice. Where we cannot meet your change requirements and you do not wish to proceed with the original booking we will treat this as a cancellation by you. Should fewer players arrive to participate than were booked in, no refunds or credits will be made for any amount paid for their place.
If you decide to cancel your booking you must notify us in writing via email. All of our bookings are non-refundable. Should fewer players arrive to participate than were booked in, no refunds or credits will be made for any amount paid for their place.
If we have to make a change or cancel a booking, we will tell you as soon as possible and you can choose to either receive a full refund of all monies paid or accept an offer of an alternative booking time.
Please bear in mind that you are responsible for your safety. We are not responsible for any accidents which occur in the building due to your inappropriate or irresponsible behaviour, or for any accidents which occur anywhere on the property which are the result of items of property which you have broken and/or left in a way in which injury can result.
You are responsible for your own time keeping. If you do not arrive on time we reserve the right to refuse entry and cancel your booking without refund. Groups must arrive fifteen minutes prior to their booked game time. If groups have not arrived 20 minutes after the start time of their booked game time, then the booking is counted as a no-show and will result in the loss of all money paid and no refund.
The Escaporium reserves the right to refuse entry to any groups who are under the influence of alcohol, drugs or any other substances. The Escaporium reserves the right to refuse entry at our discretion; any refusal will result in the loss of all money paid and no refund.
The lead name on the booking takes all responsibility for items damaged, stolen or lost during a booking. Every lost or damaged item must be paid for and will be charged to the lead name on the booking.
Photos of each team may be taken during and at the end of the game.
Photos may be uploaded to social media sites
Attendees may comment on the experience on social media. The company has the right to moderate all comments that are not appropriate.
The Company does not have to explain why comments were refused or deleted. It has full authority over any comments.
All gift voucher purchases are non-refundable.
All vouchers are valid for a period of 3 years and games must be played within this 3 year time limit.
We offer a further 1 year extension on gift vouchers for a fee of £10.00 which will validate a gift voucher for 4 years in total from the purchase date. Extensions must be requested in writing and paid for before the extension will be validated.
Gift vouchers have no cash value and The Escaporium accepts no responsibility for lost or stolen vouchers.